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DIN ISO 10001:2008-07
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2007); Text in German, English and FrenchMore info
The standard provides guidance for planning, designing, implementing, maintaining and improving customer satisfaction codes of conduct. Such codes are those that relate to promises to customers, made by an organization concerning its behaviour, that are aimed at customer satisfaction.
| Author | DIN |
|---|---|
| Editor | DIN |
| Document type | Standard |
| Format | File |
| Cancellation date | |
| Confirmation date | |
| expiration_de_validite | |
| ICS | 03.120.10 : Quality management and quality assurance |
| Number of pages | 39 |
| Replace | DIN ISO 10001 (2006-10) |
| Cross references | ISO 10001 (2007-12), IDT |
| Set | MYSTD-20STD |
| Year | 2008 |
| Document history | DIN ISO 10001 (2008-07) |
| Country | Germany |
| Keyword | 10001 |