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DIN ISO 10003:2008-07
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2007); Text in German, English and FrenchMore info
The standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute resolution process for customer complaints that have not been resolved by the organization. It is applicable to the resolution of domestic and cross-boarder disputes including those arising from electronic commerce.
| Author | DIN |
|---|---|
| Editor | DIN |
| Document type | Standard |
| Format | File |
| Cancellation date | |
| Confirmation date | |
| expiration_de_validite | |
| ICS | 03.120.10 : Quality management and quality assurance |
| Number of pages | 61 |
| Replace | DIN ISO 10003 (2006-10) |
| Cross references | ISO 10003 (2007-12), IDT |
| Set | MYSTD-20STD |
| Year | 2008 |
| Document history | DIN ISO 10003 (2008-07) |
| Country | Germany |
| Keyword | 10003 |