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DIN ISO 10008:2015-01
Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO 10008:2013); Text in German, English and FrenchMore info
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction system within an organization. It is applicable to any organization engaged or planning to be engaged in a business-to-consumer electronic commerce transaction (B2C ECT), regardless of size, type, and activity.
| Author | DIN |
|---|---|
| Editor | DIN |
| Document type | Standard |
| Format | File |
| ICS | 03.120.10 : Quality management and quality assurance |
| Number of pages | 85 |
| Replace | DIN ISO 10008 (2012-08) |
| Cross references | ISO 10008 (2013-06), IDT |
| Set | MYSTD-20STD |
| Year | 2015 |
| Document history | DIN ISO 10008 (2015-01) |
| Country | Germany |
| Keyword | 10008 |