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DIN ISO 10004:2015-01
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and FrenchMore info
This standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. It is intended for use by organizations regardless of type, size or product provided and the focus is on customers external to the organization. This standard is compatible with ISO 10001, ISO 10002 and ISO 10003.
| Author | DIN |
|---|---|
| Editor | DIN |
| Document type | Standard |
| Format | File |
| ICS | 03.120.10 : Quality management and quality assurance |
| Number of pages | 85 |
| Replace | DIN ISO 10004 (2014-04) |
| Cross references | ISO 10004 (2012-09), IDT |
| Set | MYSTD-20STD |
| Year | 2015 |
| Document history | DIN ISO 10004 (2015-01) |
| Country | Germany |
| Keyword | 10004 |