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DIN ISO 10004:2017-07
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO/DIS 10004:2017); Text in German and EnglishMore info
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this International Standard is on customers external to the organization.
| Author | DIN |
|---|---|
| Editor | DIN |
| Document type | Draft |
| Format | File |
| expiration_de_validite | 2017-08-09 |
| ICS | 03.120.10 : Quality management and quality assurance |
| Number of pages | 88 |
| Cross references | ISO/DIS 10004 (2017-06), IDT |
| Set | MYSTD-20STD |
| Year | 2017 |
| Document history | |
| Country | Germany |
| Keyword | 10004 |