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New Reduced price! AS 8018.2-2004 [ Superseded ] View larger

AS 8018.2-2004 [ Superseded ]

M00002833

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AS 8018.2-2004 [ Superseded ] ICT service management - Code of practice for service management

standard by Standards Australia, 01/01/2004

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Adopts BS 15000-2:2003 which recommends common terminology for service providers; give a common basis for improvements in services and provide a framework for use by suppliers of service management tools.