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BS PD ISO/TR 32123:2024
M00000440
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BS PD ISO/TR 32123:2024 Transaction assurance in E-commerce. After-sales services
standard byBSI Group , 01/10/2025
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This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.