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AWWA JAW57844Journal AWWA - ClO2 and By-Product Persistence in a Drinking Water SystemJournal Article by American Water Works Association, 04/01/2003Hoehn, Robert C.; Ellenberger, Christine S.; Gallagher, Daniel L.; Wiseman, Eurman "Toby" V., Jr.; Benninger, Robert W.; Rosenblatt, Aaron
AWWA JAW57843Journal AWWA - Performance-Based Approach for Groundwater SystemsJournal Article by American Water Works Association, 04/01/2003Davis, Bill
AWWA JAW57842Journal AWWA - Two-Tier Systems: Part 2 - Nontraditional Compliance Strategies and Preliminary Cost Estimates for Small Water SystemsJournal Article by American Water Works Association, 04/01/2003Cotruvo, Joseph A.
AWWA JAW57841Journal AWWA - Utility-based Analytical Methods to Ensure Public Water Supply SecurityJournal Article by American Water Works Association, 04/01/2003States, Stanley; Scheuring, Michele; Kuchta, John; Newberry, Jessica; Casson, Leonard
AWWA WSP57722Embracing Customer Service by Proactively Marketing a New Collections ProgramConference Proceeding by American Water Works Association, 03/19/2003Angel, Fred O., Jr.
AWWA WSP57721Developing an Outstanding Customer Service ProgramConference Proceeding by American Water Works Association, 03/19/2003Wilson, Steve
AWWA WSP57720Pilot Water Restriction Program for the Osprey AreaConference Proceeding by American Water Works Association, 03/19/2003Gipe, Tony
AWWA WSP57719Listening to Customers and Watching the Budget: A Cost/Benefit Approach to Customer Service DeliveryConference Proceeding by American Water Works Association, 03/19/2003Rambo, Eric; Baumgartner, Robert M.
AWWA WSP57718Award Winning Customer Service in the Australian Water IndustryConference Proceeding by American Water Works Association, 03/19/2003Harford, Peter
AWWA WSP57717Implementing a Skill-Based Pay Plan: Money TalksConference Proceeding by American Water Works Association, 03/19/2003Corso, Norma; Cooper, Denise
AWWA WSP57733How to Get the Most Out of Your ConsultantConference Proceeding by American Water Works Association, 03/19/2003Karwoski, Beverly R.
AWWA WSP57732Resolving Customer Service Issues, a MethodologyConference Proceeding by American Water Works Association, 03/19/2003Lawes, Courtney A.