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AWWA JTMGT61350Strategy in Action: Utility Performance Measurement, a Balanced Scorecard ApproachConference Proceeding by American Water Works Association, 02/01/2005Gritzuk, Michael; Blundon, Ed; Janis, Wayne; Padilla, Carlos; Quay, Ray
AWWA JTMGT61349Integrating CMOM and Asset Management: The Key to Long-term Sustainable Program SuccessConference Proceeding by American Water Works Association, 02/01/2005Hassey, Patrick; Snyder, Mary; Yee, Vince; Derrigo, Matt
AWWA JTMGT61348Case Study in Applying Technology to Sanitary Sewer Maintenance for West Valley Sanitation DistrictConference Proceeding by American Water Works Association, 02/01/2005Sevcik, Peter V.; Lorick, Harry C.
AWWA JTMGT61347Brain Drain, Not a Problem with Succession PlanningConference Proceeding by American Water Works Association, 02/01/2005Schneider, Sue; DiAntonio, Bob
AWWA JTMGT61346Coaching or Criticizing? Making the Most of the Employee Performance Appraisal ProcessConference Proceeding by American Water Works Association, 02/01/2005Elikai, Phyllis P.
AWWA JTMGT61345Want to Know What Your Customers Really Think? Ask Them!Conference Proceeding by American Water Works Association, 02/01/2005Sanders, Linda; Turner, Billy; Patterson, James; Brueck, Terry; Dailey-Fischer, Mary; Sweeney, Michael
AWWA JTMGT61344Preparing for the Unexpected: Mount Pleasant Waterworks's Crisis Communications PlanConference Proceeding by American Water Works Association, 02/01/2005Duffie, Clay; Vaughn, Linda; Boucher, Marianna
AWWA JTMGT61343Managing the Message: When Bad Press Happens to Good AgenciesConference Proceeding by American Water Works Association, 02/01/2005Hawk, Marci
AWWA JTMGT61342Managing is Easier When the Right Information is at Your FingertipsConference Proceeding by American Water Works Association, 02/01/2005Williams, Corey T.; Nagel, Ryan; Foster, Bart; Barrow, Ryan
AWWA JTMGT61341AwwaRF Research Findings: A Knowledge Management Approach to Drinking Water Utility BusinessConference Proceeding by American Water Works Association, 02/01/2005Moss, Michael; Reekie, Linda
AWWA JTMGT61340Developing a Web-Based System to Manage City-Wide Work, Assets, and Customer Calls: Overcoming Organizational and Technical ChallengesConference Proceeding by American Water Works Association, 02/01/2005Lerner, Nancy
AWWA JTMGT61339Perils and Pitfalls of Interlocal AgreementsConference Proceeding by American Water Works Association, 02/01/2005Kemp, Diane