Full Description

This slide presentation outlines customer service practices in a utility's call center. The four areas of focus include:training;performance basedmeasurements;communications; and,rewarding and recognizingperformance. Lessons learned include:fully understand your processes;establish targeted performancemeasures;link measures to rewards; educate staff with timely communication,action plans, and celebrations ofaccomplishments;embrace continuous improvement; and,focus on the customer to improvecustomer satisfaction.

Product Details

Edition: Vol. - No. Published: 03/01/2006 Number of Pages: 32 File Size: 1 file , 560 KB